Chatbot
AI-powered software that simulates human conversation via text or voice
Definition
A chatbot is an automated conversational interface that uses artificial intelligence (particularly natural language processing) to understand user questions and provide relevant responses via text or voice. Modern chatbots range from simple rule-based systems (if user says X, respond with Y) to sophisticated AI agents powered by large language models that can handle complex, context-aware conversations. Marketing chatbots qualify leads, answer FAQs, book appointments, provide product recommendations, and engage website visitors 24/7 without human intervention. Advanced chatbots integrate with CRM systems to personalize conversations based on user history.
Real-World Example
A property agency's website chatbot greets visitors with 'Looking for a new home in Singapore?' It asks qualifying questions (budget, location preference, timeline), provides matching property listings, schedules viewings with agents, and captures contact information—handling 300+ conversations daily with 60% qualifying as sales-ready leads.
Related Terms
AI Agent
AI & AutomationAutonomous AI system that can perceive, decide, and act to achieve specific goals
Natural Language Processing (NLP)
AI & AutomationAI technology enabling computers to understand, interpret, and generate human language
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