← All Services
Service 03

AI Chatbots & Conversational AI.

Your best salesperson never sleeps, never calls in sick, and can hold a thousand conversations simultaneously. We build AI assistants that engage, qualify, and convert across every channel your customers use.

From website chat to WhatsApp to Instagram DMs—every inbound message becomes an opportunity. Our chatbots are trained on your brand voice and business logic, so they qualify leads the way your best rep would.

🤖
ONNIFY Assistant
Online now
Hi! 👋 Welcome to ONNIFY. How can I help you today?
📱6 Channels
2.3s Response
Lead Qualified!
85%
Reduction in first-response time
3.4x
More qualified leads captured
24/7
Always-on customer engagement

What's Included

Your intelligent conversation engine.

Every chatbot deployment includes a full suite of conversational capabilities—not just a FAQ widget dressed up as AI.

Website AI Chat

Embed a branded AI assistant on your site that handles enquiries, qualifies leads, and books meetings around the clock. Visitors get instant responses at any hour—your team only receives pre-qualified leads ready for follow-up.

WhatsApp Automation

Meet customers on the world's most-used messaging app with AI-powered conversations that feel genuinely human. WhatsApp chatbots in Singapore and Indonesia convert at significantly higher rates than web forms.

Facebook & Instagram Messenger

Capture and nurture leads directly from social media DMs with intelligent automated responses. Every comment, DM, and story reply is an opportunity to start a qualified conversation.

Lead Qualification Engine

Intelligent question flows that score and segment leads automatically before your sales team ever gets involved. Hot leads go straight to a human. Cold leads enter nurture sequences. No time wasted on tyre kickers.

FAQ & Knowledge Base

Train your chatbot on your product documentation, FAQs, pricing, and policies for instant, accurate answers. Customers stop waiting; your support team handles only escalations.

Human Handoff & CRM Sync

Seamlessly escalate complex queries with full conversation context preserved. Every chat interaction is logged to your CRM, enriching your contact records automatically.

How We Deploy

Live and qualifying leads in 2–3 weeks.

01

Conversation Mapping

We map your key customer journeys: what questions do they ask, where do they drop off, what do they need to convert?

02

Bot Build & Training

We build and train your AI assistant on your brand voice, product knowledge, and qualification logic.

03

Integration & Testing

We connect to your CRM, calendar, and channels—then run extensive QA with real scenarios.

04

Launch & Optimise

Go live and monitor conversation data. We continuously improve response quality and conversion flow.

Channels We Deploy On

We deploy where your customers already are—not where it's easiest for us to build.

Website WidgetWhatsApp Business APIFacebook MessengerInstagram DMTelegramSMS

Who It's For

Built for businesses with high inbound volume.

Professional Services & Clinics

Lawyers, financial advisors, and medical practices that need 24/7 appointment booking and qualification without staffing reception outside business hours.

E-commerce & Retail

Online stores and physical retailers that need to handle product queries, order tracking, and post-sale support at scale without growing the support team.

Real Estate & Property

Agencies and developers managing high inquiry volume from portals. AI pre-qualifies buyers and renters before human agents invest time.

SaaS & Tech Platforms

Product companies that need to onboard, support, and retain users through intelligent in-app and website chat without overwhelming customer success teams.

FAQ

Common questions, answered.

How intelligent is the chatbot—can it really handle real enquiries?
Modern AI chatbots powered by large language models (like the ones we deploy) handle unstructured, open-ended conversations with high accuracy. They understand intent, not just keywords. That said, we always configure a clear human handoff for edge cases—no chatbot should handle 100% of conversations with zero human oversight.
How do you make the chatbot sound like our brand?
During onboarding, we document your brand voice, vocabulary, tone, and the questions your customers commonly ask. We train the chatbot against this profile and run conversation test batches before go-live. You review and approve the bot's responses before it ever speaks to a real customer.
Which channels can we deploy the chatbot on?
We deploy across website chat widgets, WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, and SMS. We recommend the channel mix based on where your customers actually are—not all channels are relevant for every business.
How does the chatbot integrate with our CRM?
We integrate with HubSpot, Salesforce, Pipedrive, GoHighLevel, and most major CRM platforms. Every conversation is logged as a contact record with transcript, lead score, and qualification data. Your sales team sees everything before making first contact.
What happens if the chatbot can't answer a question?
The bot is programmed to recognise when it has reached the limit of its knowledge and to gracefully escalate to a human—by email, SMS, or live chat handoff depending on your setup. It provides the human with a full conversation summary so the customer never has to repeat themselves.
Response within 24 hours

Ready to deploy your intelligent chatbot?

Tell us about your channels and current volumes — we'll recommend the right chatbot architecture for your business.

  • Free chatbot blueprint session
  • Deployed in under 2 weeks for most clients
  • Response within 24 hours
  • Works across web, WhatsApp, and Messenger

Tell us about your project

No spam. No hard sell. Response within 24 hours. Your data is handled in accordance with Singapore's PDPA and never shared.